General
What is BYM Digital?
BYM Digital is an all-in-one marketing CRM that combines WhatsApp messaging, email marketing, lead management, and campaign automation into a single easy-to-use platform.
Who is BYM Digital for?
It's built for small to medium businesses, solopreneurs, real estate agents, e-commerce stores, coaching institutes, and any business that wants to automate their marketing and follow-ups.
Do I need technical knowledge to use it?
Not at all! The platform is designed to be intuitive. If you can use WhatsApp and email, you can use BYM Digital. We also provide guides and support.
WhatsApp
How does WhatsApp messaging work?
BYM Digital connects directly to the Official Meta WhatsApp Cloud API. You can connect your verified WhatsApp Business Account (WABA) in 1 click using Meta's Embedded Signup, and send approved marketing templates, transactional updates, and manage customer service live chat.
What are the benefits of the Official Meta WhatsApp API?
The Official Cloud API uses Meta's direct enterprise infrastructure. It offers high delivery reliability, real-time read/delivery reports, high throughput, verified business green tick eligibility, and 100% compliance with Meta policies.
Are my messages compliant with Meta policies?
Yes. Because BYM Digital uses the Official Meta WhatsApp Business API, all messages are delivered in accordance with Meta's WhatsApp Business and Commerce policies. Sending to opted-in customers using approved templates ensures maximum delivery quality and account security.
Can I send images, videos, and documents?
Yes! The Official WhatsApp API supports rich media attachments including images, videos, PDF documents, call-to-action buttons, and quick-reply options.
Email Marketing
Can I send bulk emails?
Yes. You can create HTML email templates with our drag-and-drop builder and send them to your contact lists. Open tracking, click tracking, and unsubscribe management are built in.
Will my emails land in spam?
We provide built-in tools for domain verification (SPF, DKIM, DMARC) and spam content analysis to maximize inbox delivery. We also check templates for common spam trigger words.
Can I use my own domain for emails?
Yes. You can configure your own SMTP (like Hostinger, Gmail, etc.) and set up domain verification for maximum deliverability.
Leads & CRM
How do I import contacts?
You can import contacts via CSV upload, paste them directly, use our web forms, or connect Facebook Lead Ads for automatic import.
Can I track lead status and add notes?
Yes. Each contact has a status pipeline, notes section, reminder system, and full activity history. You can customize statuses to match your workflow.
Is there a limit on contacts?
The Starter plan supports up to 100 contacts. Professional supports 5,000, and Enterprise has no limits. See our
pricing page for details.
